Privacy Policy

1. Who We Are

Tech Adventures LLC ("we," "our," or "us") operates the website fltechadventures.com and provides business automation, managed IT, and web development services. Our principal place of business is 27251 Wesley Chapel Blvd, Suite 1209, Wesley Chapel, FL 33544.

For privacy questions, contact us at: alain@fltechadventures.com or call (656) 202-0003.

2. Information We Collect

Information You Provide

• Contact forms & demo requests: Name, email address, phone number, business name, industry, location, and any notes or messages you submit.
• AI demo calls: When you request a demo call, we collect your phone number, email, business information, and record the call conversation (with your explicit consent) for quality improvement and service demonstration purposes.
• Appointment booking: Date, time, and contact details when you schedule a meeting through our website or during a call.
• Client onboarding: Business details, technical requirements, and project specifications necessary to deliver our services.
• Email communications: Content of emails you send to us or that we send to you as follow-ups.

Information Collected Automatically

• Usage data: Pages visited, time on site, referral source, and interactions with our website.
• Device information: Browser type, operating system, screen resolution, and IP address.
• Cookies: We use essential cookies for website functionality and analytics cookies (Google Analytics) to understand how visitors use our site.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services, including AI demo calls and consultations
• Respond to your inquiries and communicate about our services
• Schedule and confirm appointments
• Send follow-up emails after demo calls with relevant information you requested
• Send appointment confirmations and reminders via SMS or email
• Analyze call transcripts to improve our AI systems and service quality
• Process payments and manage client accounts
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. AI Demo Calls & Call Recording

When you request a demo call through our website, you explicitly consent to:

• Receiving an AI-powered phone call from our system to demonstrate our technology
• The call being recorded for quality assurance and service improvement
• The call transcript being stored and analyzed to improve our AI systems
• Receiving follow-up communications (email and/or SMS) related to your inquiry

Call recordings and transcripts are stored securely and are not shared with third parties except as necessary for service delivery (e.g., our telephony provider processes the call).

5. SMS & Text Messages

If you provide your phone number and consent to receive communications, we may send you:

• Appointment confirmations and reminders
• Follow-up messages related to demo calls or consultations
• Service-related notifications

Opt-out: You can stop receiving text messages at any time by replying STOP to any message. You may also contact us at alain@fltechadventures.com to opt out. Message and data rates may apply. Message frequency varies based on your interactions with us.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Third-party services that help us operate (e.g., Bland AI for voice calls, Supabase for data storage, Google Workspace for email and calendar, Twilio for SMS, Stripe for payments). These providers only access data necessary to perform their functions and are bound by their own privacy policies.
• Legal requirements: When required by law, court order, or governmental regulation.
• Business transfers: In connection with a merger, acquisition, or sale of assets (you would be notified).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements
• Regular security assessments
• Row-level security on our database systems

For clients in regulated industries (healthcare, legal), we implement additional HIPAA-compliant safeguards as required, including audit logging and data access controls.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Demo call data: Retained for up to 12 months for quality improvement, then anonymized or deleted.
• Client data: Retained for the duration of the client relationship plus 3 years for legal and tax purposes.
• Website analytics: Aggregated data retained indefinitely; individual data retained for up to 26 months.

9. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-out: Opt out of marketing communications, SMS messages, or demo calls at any time.
• Data portability: Request your data in a machine-readable format.

To exercise any of these rights, contact us at alain@fltechadventures.com. We will respond within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: