Support & Training
We're With You Every Step of the Way
Comprehensive onboarding, training, and ongoing support to ensure your success with every project we deliver.
✓ Complete Training | ✓ Detailed Documentation | ✓ Responsive Support
Onboarding Process
A structured approach to get you up and running
Kickoff Meeting
We align on goals, timeline, and team responsibilities
- • Introductions
- • Project scope review
- • Communication setup
System Setup
We configure and deploy your automation or website
- • Technical setup
- • Integration testing
- • Initial data migration
Training Sessions
We train your team on how to use and manage the system
- • Live training sessions
- • Role-specific training
- • Q&A time
Documentation Handoff
You receive complete documentation and ongoing support begins
- • User guides
- • Admin documentation
- • Support contact info
Training Options
Multiple ways to learn based on your team's needs
Live Team Training
Interactive sessions for your entire team, recorded for future reference
Recorded Tutorials
Step-by-step video guides you can watch anytime
Written Documentation
Comprehensive guides, SOPs, and quick-reference materials
Admin Training
Deep-dive training for system administrators and power users
What's Included in Every Project
Training and support come standard with all automation and web projects
Initial Training
2-8 hoursLive training for your team (varies by project)
Documentation
IncludedComplete user and admin guides
Post-Launch Support
30-90 daysBug fixes and questions answered
Recorded Sessions
IncludedAll training sessions recorded for future use
Ongoing Support Plans
Choose the level of support that fits your needs
Basic
Light Support
- ✓ Email support (48hr response)
- ✓ Up to 2 hrs/month included
- ✓ Access to knowledge base
- ✓ Minor bug fixes
- ✓ Business hours only
- ✓ Perfect for simple sites
Essential
Email Support
- ✓ Email support (24hr response)
- ✓ Up to 5 hrs/month included
- ✓ Monthly check-in call
- ✓ Bug fixes included
- ✓ Business hours coverage
- ✓ Up to 3 workflows
Professional
Phone + Email
- ✓ Phone + email (4hr response)
- ✓ Up to 10 hrs/month included
- ✓ Bi-weekly check-in calls
- ✓ Real-time monitoring alerts
- ✓ Priority bug fixes
- ✓ Extended hours coverage
Enterprise
Priority Support
- ✓ Priority support (1hr critical)
- ✓ Unlimited hours included
- ✓ Weekly strategy calls
- ✓ Dedicated account manager
- ✓ Proactive optimization
- ✓ 24/7 emergency coverage
Custom quotes based on your project scope and requirements
Response Time SLAs
Guaranteed response times based on issue priority
| Priority | Description | Essential | Professional | Enterprise |
|---|---|---|---|---|
| Critical | System down, business stopped | 4 hours | 1 hour | 30 min |
| High | Major feature broken | 8 hours | 4 hours | 1 hour |
| Normal | Minor issue or question | 24 hours | 8 hours | 4 hours |
| Low | Feature request or improvement | 3 days | 2 days | 1 day |
Need Something Different?
One-time options for specific needs
One-Time Training
Custom training session for your team on a specific tool, workflow, or process.
- ✓ 1-4 hour sessions
- ✓ Recorded for future use
- ✓ Custom to your needs
Hourly Consultation
Get expert advice on automation strategy, troubleshooting, or technical questions.
- ✓ Flexible scheduling
- ✓ Screen sharing included
- ✓ Follow-up notes provided
Frequently Asked Questions
What happens after my initial support period ends?
All projects include 30-90 days of support depending on the package. After that, you can choose a monthly support plan or handle maintenance yourself using the documentation we provide. We're always here if you need us later.
Can I switch support plans?
Absolutely! You can upgrade or downgrade your support plan at any time. Changes take effect on your next billing cycle. We'll help you transition smoothly if your needs change.
Do you train new staff members?
Yes! All support plans include access to training materials. Professional and Enterprise plans include additional training sessions for new team members at no extra cost.
What's covered in bug fixes vs. new features?
Bug fixes (something isn't working as designed) are included in all plans. New features or changes to existing functionality are billed separately or can be added to your Enterprise plan scope.
How do I contact support?
Essential plan: Email only. Professional plan: Phone + email during extended hours. Enterprise plan: Dedicated Slack channel + phone + email with 24/7 emergency coverage.
Do you offer one-time support or training?
Yes! If you don't need ongoing support, we offer one-time training sessions ($500-$1,500) and hourly consultation ($150/hour) for specific questions or issues.