Support & Training
Comprehensive onboarding, training, and ongoing support to ensure your success with every project we deliver.
✓ Complete Training | ✓ Detailed Documentation | ✓ Responsive Support
A structured approach to get you up and running
We align on goals, timeline, and team responsibilities
We configure and deploy your automation or website
We train your team on how to use and manage the system
You receive complete documentation and ongoing support begins
Multiple ways to learn based on your team's needs
Interactive sessions for your entire team, recorded for future reference
Step-by-step video guides you can watch anytime
Comprehensive guides, SOPs, and quick-reference materials
Deep-dive training for system administrators and power users
Training and support come standard with all automation and web projects
Live training for your team (varies by project)
Complete user and admin guides
Bug fixes and questions answered
All training sessions recorded for future use
Choose the level of support that fits your needs
Light Support
Email Support
Phone + Email
Priority Support
Custom quotes based on your project scope and requirements
Guaranteed response times based on issue priority
| Priority | Description | Essential | Professional | Enterprise |
|---|---|---|---|---|
| Critical | System down, business stopped | 4 hours | 1 hour | 30 min |
| High | Major feature broken | 8 hours | 4 hours | 1 hour |
| Normal | Minor issue or question | 24 hours | 8 hours | 4 hours |
| Low | Feature request or improvement | 3 days | 2 days | 1 day |
One-time options for specific needs
Custom training session for your team on a specific tool, workflow, or process.
Get expert advice on automation strategy, troubleshooting, or technical questions.
All projects include 30-90 days of support depending on the package. After that, you can choose a monthly support plan or handle maintenance yourself using the documentation we provide. We're always here if you need us later.
Absolutely! You can upgrade or downgrade your support plan at any time. Changes take effect on your next billing cycle. We'll help you transition smoothly if your needs change.
Yes! All support plans include access to training materials. Professional and Enterprise plans include additional training sessions for new team members at no extra cost.
Bug fixes (something isn't working as designed) are included in all plans. New features or changes to existing functionality are billed separately or can be added to your Enterprise plan scope.
Essential plan: Email only. Professional plan: Phone + email during extended hours. Enterprise plan: Dedicated Slack channel + phone + email with 24/7 emergency coverage.
Yes! If you don't need ongoing support, we offer one-time training sessions ($500-$1,500) and hourly consultation ($150/hour) for specific questions or issues.