AI Training & Consulting Support
Teach Your Team, Then Support the Systems
From AI education and workflow consulting to onboarding, documentation, and ongoing optimization for your automation journey.
What Happens After You Sign Up
A clear, structured onboarding process to get you up and running quickly
Kickoff Meeting
We review your project, set up communication channels, and establish timelines and milestones.
System Access & Setup
We securely connect to your systems, set up monitoring, and configure error handling.
Training Sessions
Hands-on training for your team on how to use, monitor, and manage the new automations.
Documentation Handoff
Complete documentation including workflow diagrams, troubleshooting guides, and contact information.
Go-Live & Monitoring
Launch the automation with close monitoring. We're on standby for any issues during the first week.
30-Day Review
Comprehensive review of performance, optimizations, and next steps. Transition to ongoing support.
Every Project Includes Full Documentation
We don't just build automations and walk away. Every project includes comprehensive documentation so your team can understand, manage, and troubleshoot the systems we build.
- ✓ Workflow diagrams
- ✓ Troubleshooting guides
- ✓ Contact escalation paths
- ✓ System architecture docs
Training Options
Get your team up to speed with flexible training options
Team Training
Live training sessions for your team on the new automation systems. Includes Q&A and hands-on practice.
Recorded Tutorials
Custom video walkthroughs of your specific automations. Watch anytime, share with new team members.
Documentation
Comprehensive written documentation including workflow diagrams, troubleshooting guides, and FAQs.
Admin Training
Advanced training for designated admins who will manage and troubleshoot automations.
Ongoing Support Plans
Choose the level of support that's right for your business. All plans include SLA-backed response times.
Essential
Basic Support
Email support for small automations and simple workflows. Perfect for businesses with straightforward automation needs.
Cancel anytime
What You Get
- Email support (24-48hr response)
- Bug fixes & error resolution
- Monthly status report
- Up to 5 automation workflows
- Basic monitoring alerts
Professional
Priority Support
Priority support with faster response times. Includes regular optimization reviews and proactive monitoring.
Cancel anytime
What You Get
- Priority email support (same-day)
- Phone/video support included
- Monthly optimization review
- Unlimited automation workflows
- 24/7 monitoring & alerts
- Quarterly strategy session
Enterprise
Dedicated Support
White-glove service with dedicated support, SLA guarantees, and ongoing development. For businesses that depend on automation.
Custom agreement
What You Get
- Dedicated support channel (Slack)
- 4-hour SLA for critical issues
- Weekly optimization & improvements
- Unlimited workflows & integrations
- 24/7/365 monitoring
- Monthly development hours included
SLA Response Times
We commit to these response times for support requests
Critical Issues
4 Hours
System down or major functionality impacted
High Priority
8 Hours
Significant issue affecting operations
Normal Requests
24 Hours
Questions, enhancements, non-urgent fixes
* SLA times apply to Professional and Enterprise plans. Essential plan: 24-48 hour response for all requests.
Questions About Support?
We're happy to discuss which support plan is right for your business.